Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. Please do not exchange items that have pet hair attached to it, we will not issue you an exchange if your clothing has become part animal.
REFUNDS
If we are to issue you a refund on an order, you should receive an e-mail directly from PayPal confirming this.
NOT SEEING YOUR REFUND?
If you haven’t received a refund yet, first check your PayPal account again. Please be on top of this if a refund should be issued, as we cannot check your PayPal. If you’ve done this and you still have not received your refund yet, please contact us at tesoro.modastile@gmail.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please know if you purchase a sale item, and would like to make an exchange, there is a possibility another size may not be in stock, or may not be available again.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back to us for exchange, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.